Home / ICT / Enterprise Collaboration Services Market By Service (Professional Services, Managed Services), By Deployment Mode (Cloud, On-premise), By Organization Size (Small & Medium Enterprises, Large Enterprises), By End-use Vertical (BFSI, IT & Telecom, Aerospace & Defense, Manufacturing, Retail, Transport, Others (Automotive, Education)) - Growth, Future Prospects, and Competitive Analysis, 2019 - 2027

Enterprise Collaboration Services Market By Service (Professional Services, Managed Services), By Deployment Mode (Cloud, On-premise), By Organization Size (Small & Medium Enterprises, Large Enterprises), By End-use Vertical (BFSI, IT & Telecom, Aerospace & Defense, Manufacturing, Retail, Transport, Others (Automotive, Education)) - Growth, Future Prospects, and Competitive Analysis, 2019 - 2027


Published: Dec 2019

Key Market Insights 

"The growing popularity of 5G & IoT technology will spur the market growth"

The global enterprise collaboration services market is growing competently, and accounted for US$ 32.75 Bn in 2018 and is expected to grow at a CAGR of 9.3% throughout the forecast period 2019 to 2027. 

Enterprise collaboration services market is presently seeing a rush towards innovation, which has led to several new methodologies that have actual latency of a digital workplace breakthrough. The demand for cloud-based enterprise collaboration services is growing in organizations, due to its scalability functions. Artificial intelligence, 5G technology, Internet of Things, and data collaboration are changing the way that enterprises conduct business. 

Enterprise Collaboration Services Market

The growing popularity of smartphones, and cloud technology among others are some of the major driving factors of the market and create a promising impact on the growth of enterprise collaboration services market. However, usage of many collaboration tools leads to security apprehensions in data collaboration, as many tools are comprehended, which makes it difficult for organizations to keep the data and information safe from an impending risk, which is a major challenge for the market. 

Service Type Analysis

"Adoption of managed services due to the benefits offered will spur the market growth"

The managed services segment is the major revenue contributor with more than 60% of market share. These are services offered by the third-party service provider which aids in managing operational challenges of businesses. Managed services provide various benefits including increasing overall revenue, risk protection, reduced costs, and improving employee performance. Organizations are adopting managed services in order to overcome certain challenges including budget constraints and technical expertise, which can be overcome easily using services of managed service providers. 

Regional Analysis 

"Increasing adoption of technologically advanced solutions including Cloud, Artificial Intelligence and IoT holds the U.S. in dominant position"

In 2018, North America dominated the enterprise collaboration services market with more than 30% of revenue share. North America is projected to grow steadily throughout the forecast period. This is due to an increase in the adoption of cloud, big data, and other (AI) technologies. Companies in North America are advancing outside the public cloud and are pacing towards new age of hybrid IT, which is a combination of modern IT, private cloud, and public cloud. 

In contrast, the Asia Pacific region is set to record the highest growth during the forecast period. Owing to the emerging demand for robust collaboration and improved decision-making athwart organizations. Many technological service providers in the region are collaborating with solution providers in order to augment and provide customized offerings as per the business requirements of clients. 

List of Companies Covered: 

  • Microsoft Corporation
  • Facebook, Inc.
  • Google, Inc.
  • Zoho Corporation
  • IBM Corporation
  • Adobe Systems, Inc.
  • Salesforce.com, Inc.
  • Cisco Systems, Inc.
  • SAP SE
  • Fuze

Key Industry Development: 

  • In May 2019, Lenovo launched a handful of new devices including ThinkPad, ThinkBook, and ThinkReality among others. These devices help the businesses to work on a solutions-based approach, comprising both software and hardware.
  • In September 2018, Apple and Salesforce.com entered into a partnership agreement, to bring together iOS and salesforce’s CRM to enable new applications for businesses. 

Historical & Forecast Period

This research study provides qualitative as well as quantitative insights for each segment and sub-segment from 2017 to 2027, considering 2018 as the base year for the research. CAGR (Compounded Annual Growth Rate) for each segment and sub-segment is calculated for the forecast period from 2019 to 2027

Market Segmentation

 

ATTRIBUTE DETAILS
Research Period  2017-2027
Base Year 2018
Forecast Period  2019-2027
Historical Year  2017
Unit  USD Billion
Segmentation

 Service Type Segment (2017–2027; US$ Bn)
 • Professional Services
 • Managed Services

 Deployment Mode Segment (2017–2027; US$ Bn)
 • Cloud
 • On-premise

 Organization Size Segment (2017–2027; US$ Bn)
 • Small & Medium Enterprises (SMEs)
 • Large Enterprises

 End-use Vertical Segment (2017–2027; US$ Bn)
 • Cloud
 • On-premise

 Geography Segment (2017–2027; US$ Bn)
 • North America (U.S. and Rest of North America)
 • Europe (U.K., Germany, Russia, and Rest of Europe)
 • Asia Pacific (Japan, China, India, and Rest of Asia Pacific)
 • Rest of World (Middle East & Africa (MEA), Latin America)

The current report also comprehends qualitative and qualitative market valuation factors such as key market drivers, market trends, restraints and opportunities that give a better market understanding of the overall spinal fusion market. Additionally, the global report also comprises graphical representation of competitive landscape based on their market initiatives and strategies, product portfolio and business strengths. 

Key questions answered in this report

  • Worldwide market value of the enterprise collaboration services market in 2017 and 2018
  • Estimated forecast and market projections up to 2027
  • Which is the largest regional market for enterprise collaboration services?
  • Which segment has the highest penetration of enterprise collaboration services solutions?
  • Which are the key trends driving the global enterprise collaboration services market growth?
  • Who are the leading providers in the enterprise collaboration services market worldwide?
  • What are the key strategies adopted by the leading enterprise collaboration services providers?

TABLE 1 Market Snapshot: Global Enterprise Collaboration Services (ECS) Market
TABLE 2 Global ECS Market, by Service Type, 2017–2027 (US$ Bn)
TABLE 3 Global ECS Market, by Deployment Mode, 2017–2027 (US$ Bn)
TABLE 4 Global ECS Market, by Organization Size, 2017–2027 (US$ Bn)
TABLE 5 Global ECS Market, by End-use Vertical, 2017–2027 (US$ Bn)
TABLE 6 Global ECS Market, by Geography, 2017–2027 (US$ Bn)
TABLE 7 North America ECS Market, by Service Type, 2017–2027 (US$ Bn
TABLE 8 North America ECS Market, by Deployment Mode, 2017–2027 (US$ Bn)
TABLE 9 North america ECS Market, by Organization Size, 2017–2027 (US$ Bn)
TABLE 10 North America ECS Market, by End-use Vertical, 2017–2027 (US$ Bn
TABLE 11 North America ECS Market, by Country, 2017–2027 (US$ Bn)
TABLE 12 Europe ECS Market, by Service Type, 2017–2027 (US$ Bn
TABLE 13 Europe ECS Market, by Deployment Mode, 2017–2027 (US$ Bn)
TABLE 14 Europe ECS Market, by Organization Size, 2017–2027 (US$ Bn)
TABLE 15 Europe ECS Market, by End-use Vertical, 2017–2027 (US$ Bn)
TABLE 16 Europe ECS Market, by Country, 2017–2027 (US$ Bn)
TABLE 17 Asia Pacific ECS Market, by Country/Region, 2017–2027 (US$ Bn)
TABLE 18 Asia Pacific ECS Market, by Service Type, 2017–2027 (US$ Bn
TABLE 19 Asia Pacific ECS Market, by Deployment Mode, 2017–2027 (US$ Bn)
TABLE 20 Asia Pacific ECS Market, by Organization Size, 2017–2027 (US$ Bn)
TABLE 21 Asia Pacific ECS Market, by End-use Vertical, 2017–2027 (US$ Bn)
TABLE 22 Asia Pacific ECS Market, by Country/Region, 2017–2027 (US$ Bn)
TABLE 23 RoW ECS Market, by Service Type, 2017–2027 (US$ Bn
TABLE 24 RoW ECS Market, by Deployment Mode, 2017–2027 (US$ Bn)
TABLE 25 RoW ECS Market, by Organization Size, 2017–2027 (US$ Bn)
TABLE 26 RoW ECS Market, by End-use Vertical, 2017–2027 (US$ Bn)
TABLE 27 RoW ECS Market, by Country/Region, 2017–2027 (US$ Bn)

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