Increasing Adoption of Smart Technology Is Driving the Interactive and Self-Service Kiosk Market

Globally, the interactive and self-service kiosk market is expected to grow with a CAGR of 9.1% during the forecast period from 2023 to 2030, starting from US$ 25.58 Bn in 2021. Globally, technological advancements in electronic and information technology industry has resulted in development of equipment that would help reduce human efforts and simplify the process in various industries. The new and advanced interactive and self-service kiosk systems are helping in streamlining the process of product and service delivery. Development and adoption of self-service technologies is the key factor driving the implementation of interactive and self-service kiosk in various public places.

Growing population has made researchers to develop interactive and self-service kiosk systems that enable people to conduct activities by themselves without relying on any human help. The significance of self-service kiosk systems is increasing in various public places such as airports, restaurants, hotels, shopping centers, banks and financial institutions and many other spaces. Implementation of these systems helps in operations and time management, which ultimately benefits the people across the globe. However, high cost of installation, support and maintenance, increasing threat of cyber-attacks and complex handing of the systems are likely to restrain the growth of the market during the forecast period.

Hardware Component Segment Dominated the Global Market

Based on component, the interactive and self-service kiosk market is segmented into hardware, software and services. The hardware segment dominated the market in 2020 by holding a share of over 40% of the total revenue generated. This large market share is attributed to increasing adoption of kiosk machines. Large number of kiosk machine such as ATMs, self-checkout systems, ticketing machines, and smart vending machines, are being set-up in various public places. However, software and services segments are projected to grow at substantial CAGR during the forecast period. Penetration of latest technology components, digitization, and internet signal transmission are contributing to the growth of these segments.

Asia-Pacific To Witness a Fastest Growth in the Market by Region

In 2020, North America held prominent position in the global interactive and self-service kiosk market. This market position is mainly attributed to increasing adoption of smart devices and equipment in retail, banking, and hospitality industries. Meanwhile, Asia-pacific region is expected to witness a fastest growth of around 15.0% during the forecast period. Large number of airports in countries such as Japan, India, China, and South Korea are implementing self-service kiosk systems to help fasten the ticketing and boarding process. Also, development and establishments of modern infrastructure are likely to fuel the growth of interactive and self-service kiosk market in this region.

Some of the prominent players operating in the interactive and self-service kiosk market include NCR Corporation, Elpro Technologies Pty. Ltd., Olea Kiosks Inc., Toshiba Tec Corporation, Crane Co., Azkoyen SA, Diebold Nixdorf, Inc., Phoenix Kiosk Inc., Fuji Electric Co., Ltd., Fujitsu Ltd., GRG Banking Equipment Co., Ltd., and Acrelec Group.

Historical & Forecast Period

This study report represents analysis of each segment from 2022 to 2032 considering 2023 as the base year. Compounded Annual Growth Rate (CAGR) for each of the respective segments estimated for the forecast period of 2024 to 2032.

The current report comprises of quantitative market estimations for each micro market for every geographical region and qualitative market analysis such as micro and macro environment analysis, market trends, competitive intelligence, segment analysis, porters five force model, top winning strategies, top investment markets, emerging trends and technological analysis, case studies, strategic conclusions and recommendations and other key market insights.

Research Methodology

The complete research study was conducted in three phases, namely: secondary research, primary research, and expert panel review. key data point that enables the estimation of Interactive And Self-Service Kiosk market are as follows:

• Research and development budgets of manufacturers and government spending
• Revenues of key companies in the market segment
• Number of end users and consumption volume, price and value.
• Geographical revenues generate by countries considered in the report
• Micro and macro environment factors that are currently influencing the Interactive And Self-Service Kiosk market and their expected impact during the forecast period.

Market forecast was performed through proprietary software that analyzes various qualitative and quantitative factors. Growth rate and CAGR were estimated through intensive secondary and primary research. Data triangulation across various data points provides accuracy across various analyzed market segments in the report. Application of both top down and bottom-up approach for validation of market estimation assures logical, methodical and mathematical consistency of the quantitative data.

Key questions answered in this report

• What are the key micro and macro environmental factors that are impacting the growth of Interactive And Self-Service Kiosk market?
• What are the key investment pockets with respect to product segments and geographies currently and during the forecast period?
• Estimated forecast and market projections up to 2032.
• Which segment accounts for the fastest CAGR during the forecast period?
• Which market segment holds a larger market share and why?
• Are low and middle-income economies investing in the Interactive And Self-Service Kiosk market?
• Which is the largest regional market for Interactive And Self-Service Kiosk market?
• What are the market trends and dynamics in emerging markets such as Asia Pacific, Latin America, and Middle East & Africa?
• Which are the key trends driving Interactive And Self-Service Kiosk market growth?
• Who are the key competitors and what are their key strategies to enhance their market presence in the Interactive And Self-Service Kiosk market worldwide?