Home / Market Research / Unified Communications and Collaboration (UCC) Market By Deployment (On-premise, Partner-hosted, Cloud-based), By End-use (Enterprise, Education, Healthcare, Government, Others) - Growth, Share, Opportunities & Competitive Analysis, 2020 - 2028

Unified Communications and Collaboration (UCC) Market By Deployment (On-premise, Partner-hosted, Cloud-based), By End-use (Enterprise, Education, Healthcare, Government, Others) - Growth, Share, Opportunities & Competitive Analysis, 2020 - 2028

Published: Oct 2020

Unified communication and collaboration include packaged solutions such as instant messaging, unified messaging, collaboration systems, mobility, conference solutions, transactional and informational systems, and other real-time and non-real-time systems. The global unified communication and collaboration (UCC) market is expected to grow with the adoption of bring your own devices (BYOD) and rising work-from-home culture due to the ongoing COVID-19 pandemic. Unified communication can be used for enterprises' social networking and other communication applications. Organizations across the world have started to appreciate the value of integrating multiple communication applications and the benefits of packaged solutions. Enterprises are deploying new applications along with upgrading their existing messaging or telephony infrastructure. This is trend is expected to continue with the rising need to improve operational efficiency and reduce costs in order to remain competitive in the global market. All these factors represent a positive outlook for the UCC vendors.  The unified communications and collaboration (UCC) market was valued at US$ 36.91 Bn in 2019 and expected to grow at a CAGR of 11.9% during the forecast period from 2020 to 2028. 

Unified Communications and Collaboration (UCC) Market

Purpose of the Report

The report titled “Unified Communication and Collaboration (UCC) Market - Growth, Share, Opportunities, and Competitive Analysis offers an in-depth analysis of different types of UCC applications. This study includes market estimates and forecasts of the different categories of UCC solutions which would help vendors to identify potential market segments. This report provides an in-depth analysis of market dynamics such as market drivers, restraints, and opportunities. The report also includes current technology trends, pricing trends, demand-supply trends, PESTEL analysis, and competitive landscape. The report also includes profiles of major players in the global unified communication industry along with their product and services offerings, regional market presence, market winning strategies, financial overview and highlights their recent developments in the unified communication and collaboration market. 

Target Audience

  • UCC On-premises Solution Providers
  • System Integrators
  • UCC Application Developers
  • Support Services Providers
  • Other End-users 

USP and Key Offerings

The report titled “Unified Communication and Collaboration Market - Growth, Share, Opportunities, and Competitive Analysis, 2020 – 2028” provides an exhaustive analysis of the global UCC industry. The study includes market size estimates and forecasts in terms of both revenues (US$ Billion). The historical market size of the unified communication market provided for the year 2018, a market estimate for the year 2019, and a forecast for the period (2020 – 2028). This report also covers an in-depth analysis of key market segments based on deployment, end-use, and geography. The study also highlights the market positioning of the key players and their market winning strategies. Other strategic analyses provided in the study include:

  • Market Trends and future outlook
  • Market dynamics: Market Drivers, Restraints and their Impact Analysis
  • PESTEL Analysis of Unified Communication Industry
  • Industry Competition and Market Positioning of Key Players
  • Historical market size revenue (US$ Billion)
  • Market Forecast for the period (2020 – 2028)
  • SRC (Segment-Region-Country) Analysis 

Deployment Segmentation Analysis: UCC Market

Cloud services are gaining more popularity with the rising demand for mobility and frequently traveling employees for their organization. Unified Communication as a service (USaaS) is an emerging technology attracting organization and communication services providers. UCaaS offers better flexibility compared to on-premises solutions. Cloud-based unified communication solutions are expected to see the fastest growth through the forecast with the rising adoption of cloud bases solutions, particularly in small and medium-sized enterprises. Deploying cloud-based solutions allows users to add new facilities and functionalities as per their requirement at minimum cost. In addition, cloud-based solutions reduce overall operational costs for organizations by reducing infrastructure and maintenance costs.

Geography Segmentation Analysis: UCC Market

We have classified the global UCC market into four regions i.e. North America, Europe, Asia-Pacific, and Rest of the World (RoW). The rest of the world region includes Latin America, the Middle East, and Africa. In 2019, North America accounted for the largest revenue share in the global unified communication market followed by Europe. North America and Europe have matured markets and most of the organizations in these regions have already deployed advanced unified communication solutions. Enterprises in North America and Europe are rapidly deploying UCaaS technologies that improve the communication experience and support advanced technologies such as Voice over Internet Protocol (V0IP), Long Term Evolution (LTE), and Web Real-Time Communication (WebRTC). Europe and North America are highly competitive markets with a large number of recognized players. The rising popularity of bring your own device (BYOD) is increasing the demand for mobility solutions in North America and Europe. The Asia Pacific is expected to be the fastest-growing regional market with the rising adoption of unified communication technologies particularly in China, India, and Southeast Asia countries in the region. Cloud and hosted solutions are gaining more popularity over on-premises solutions due to their low deployment costs. In addition, vendors are integrating their cloud solutions with on-premises solutions in order to provide cost-effective as well as efficient solutions to clients. Small and medium-sized enterprises in Asia Pacific regions have started to invest in unified communication solutions which is the major driving factor for this market.


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