Home / Media / Chatbots Market By Type (Stand-alone, Web-based), End User (Large, Small and Medium-sized Enterprises) - Growth, Share, Opportunities & Competitive Analysis, 2020 – 2028

Chatbots Market By Type (Stand-alone, Web-based), End User (Large, Small and Medium-sized Enterprises) - Growth, Share, Opportunities & Competitive Analysis, 2020 – 2028


Published: Dec 2020

Overview:

Mounting popularity of interactive online channels coupled with the need to improve customer relationship through customer engagement is expected to drive the market for chatbots during the forecast period 2020 – 2028. In addition, multitude of research dedicated towards improving capabilities of chatbots (e-integration with messaging platforms, etc.) has been instrumental in driving adoption of chatbots among enterprises. These factors are expected to contribute towards the anticipated exponential growth during the forecast period 2020 – 2028.

Report Scope

This report analyzes the global chatbots market in terms of type, end-use application, and geography. On the basis of type, the global chatbots market is segmented into stand-alone chatbots and web-based chatbots. Similarly, on the basis of end-use application, the market for chatbots is classified into large enterprise and small & medium-sized enterprise. The geographical distribution of the global chatbots market considered in this study encompasses regional markets such as North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America.

Chatbots Market

1.1 Report Description

Purpose of the Report

The purpose of this strategic research study titled “Chatbots Market - Growth, Share, Opportunities, and Competitive Analysis, 2020 – 2028” is to offer industry investors, company executives, and industry participants with in-depth insights to enable them to make informed strategic decisions related to the opportunities in the chatbots market.

1.1.1 Target Audience

  • Industry Investors
  • Chatbot Software Developers
  • Messaging Platform Vendors
  • Voice Platform Vendors
  • End-users

1.1.2 USP and Key Offerings

The report titled “Global Chatbots Market - Growth, Share, Opportunities, and Competitive Analysis, 2020 – 2028” offers strategic insights into the global chatbots market along with the market size and estimates for the duration 2020 to 2028. The said research study covers in-depth analysis of multiple market segments based on type, end-use application, and cross-sectional study across different geographies. In order to help strategic decision makers, the report also includes competitive profiling of the key industry participants, market positioning, and recent developments. Other in-depth analysis provided in the report includes:

Current and future market trends to justify the forthcoming attractive sub-markets within the chatbots market

  • Market fuelers, market impediments, and their impact on the market growth
  • In-depth competitive environment analysis
  • SRC (Segment-Region-Country) Analysis

Overall, the research study provides a holistic view of the global chatbots market, offering market size and estimates for the period from 2020 to 2028, keeping in mind the above-mentioned factors.

Based on type, the global chatbots market is categorized into following segments:

  • Stand-alone Chatbots
  • Web-based Chatbots

Stand-alone chatbots run on a single computer, controlling certain functions and aspects of user computer including retrieving documents or playing media files. The stand-alone chatbots have an in-built graphical component that enhances user interaction. In addition to the appealing graphical interface, the advantage of a stand-alone chatbot also lies in its easy use and simple installation process. On the contrary, such a bot is not completely “your-own” as it limits the degree to which a user can personalize his/her bot. On the other hand, Web-based chatbots which operate on a remote server can be reached by the general public via a web page. Unlike stand-alone chatbots, web-based chatbots offer the flexibility to users for having control over personality, behaviour, and hosting. However, web-based chatbots are comparatively more complicated and difficult to set-up than a stand-alone chatbot. In addition, additional features such as voice recognition and text-to-speech are either unavailable or are limited.

There has been a lot of hype surrounding the potential of artificial intelligence and its use across different applications. With the growing adoption of messaging and voice technologies in enterprise applications, chatbot solutions are also expected to thrive in the coming years. The chatbots market, still in infancy, is majorly limited to large enterprises. The penetration of chatbots has been fairly sluggish among small and medium-sized enterprises. On the basis of the end-use application, the global chatbots market is categorized into the following segments:

  • Large Enterprises
  • Small and Medium-sized Enterprises (SMEs)

In 2019, the large enterprise segment was the largest revenue contributor to the global chatbots market. The segment accounted for over 80% of the global market value in the same year. The trend is presumed to continue with the segment retaining its dominant position throughout the forecast period. Intensifying business competition has led to increased use of chatbots among large enterprises. However, with the advancements in technology and the rising popularity of interactive online channels, the use of chatbots is presumed to extend beyond large businesses to small and medium-sized enterprise.

On the basis of geography, the global chatbots market is segmented into following regions and countries:

  • North America
    • The U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Rest of Asia Pacific
  • Rest of the World
    • Latin America
    • Middle East and Africa

In 2019, North America comprising the United States and Canada represented the largest chatbots market in terms of market value. The region accounted for over 35% of the global market value in the same year. The U.S. represents the largest and most attractive individual chatbots market worldwide. The dominance can be attributed to the growing number of companies and multitude of research in the field of artificial intelligence. Over the forecast period 2020 – 2028, North America is expected to remain the largest chatbots market worldwide. On the other hand, Asia Pacific is poised to exhibit robust growth, outpacing developed markets like Europe and North America to emerge as one of the major chatbots market by 2028. The U.S. companies have begun exploring the latent potential in Asia, where various chatbot-based messaging services are used by users to schedule doctor's appointments, play games or the lottery, shop for shoes, and transfer money among others.

As manufacturers and software developers seek to gain first-mover advantage, we expect increased technology penetration and intensifying competition in the emerging economies of Asia, Middle-East, and Latin America.

TABLE 1 Market Snapshot: Global Chatbots Market
TABLE 2 Evolution of Chatbots Technology
TABLE 3 Impact Indicators
TABLE 4 Impact Analysis of Drivers and Restraints
TABLE 5 North America Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 6 North America Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 7 North America Chatbots Market Revenue, By Country, 2019 - 2028 (US$ Mn)
TABLE 8 U.S. Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 9 U.S. Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 10 Europe Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 11 Europe Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 12 Europe Chatbots Market Revenue, By Country, 2019 - 2028 (US$ Mn)
TABLE 13 U.K. Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 14 U.K. Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 15 France Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 16 France Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 17 Germany Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 18 Germany Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 19 Asia Pacific Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 20 Asia Pacific Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 21 Asia Pacific Chatbots Market Revenue, By Country, 2019 - 2028 (US$ Mn)
TABLE 22 China Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 23 China Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 24 Japan Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 25 Japan Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 26 India Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 27 India Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 28 Australasia Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 29 Australasia Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 30 Rest of World Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 31 Rest of World Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 32 Rest of World Chatbots Market Revenue, By Region, 2019 - 2028 (US$ Mn)
TABLE 33 Latin America Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 34 Latin America Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 35 Middle-East Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 36 Middle-East Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 37 Africa Chatbots Market Revenue, By Type, 2019 - 2028 (US$ Mn)
TABLE 38 Africa Chatbots Market Revenue, By End-use Application, 2019 - 2028 (US$ Mn)
TABLE 39 Microsoft Corporation: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, Recent Developments)
TABLE 40 Facebook, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, Recent Developments)
TABLE 41 Amazon.com, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, Recent Developments)
TABLE 42 Yahoo, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, Recent Developments)
TABLE 43 Google, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, Recent Developments)
TABLE 44 Apple, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, Recent Developments)
TABLE 45 Helpshift: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, Recent Developments)
TABLE 46 Haptik, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, Recent Developments)

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